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Terms of Use

Due to ongoing technical innovations and changes in the law, the following Terms of Use may need to be changed and/or amended by us from time to time. We therefore ask the user of the SalonLab app and website to review these terms of use before each use and to take into account any changes and/or amendments.


The app and the websites are provided by Henkel Central Eastern Europe Gesellschaft mbH, Erdbergstraße 29, 1030 Vienna, Austria. The information provided about Henkel AG & Co. KGaA (hereinafter referred to as "Henkel"), affiliated companies of Henkel and third parties has been compiled with the greatest possible care. However, we are unable to guarantee the completeness of the information. Henkel does not assume any liability for any errors in the content of this offer. Forward-looking statements on this website are made to the best of our knowledge and belief. However, the results actually achieved by Henkel may differ from the results predicted in these forward-looking statements, because such results depend on a whole range of factors of a competitive and macroeconomic nature that are in some cases beyond the control of Henkel. Without prejudice to any legal obligations to amend forward-looking statements, Henkel has no intention of constantly updating all forward-looking statements contained in this offer.

By accessing and using our app and website, you accept without restriction or reservation to be bound by the following Terms of Use, which you can read or print out here.


General Terms of Use 

1. Copyright

All content and structure on this app and the website are protected by copyright. In particular, any reproductions, adaptations, translations, storage and processing in other media, including storage or processing by electronic means, enjoy copyright protection. Any exploitation in whole or in part thereof shall require the prior written consent of Henkel. Any reproduction of information or data, in particular the use of texts or parts thereof or image materials (except for Henkel press photos) or any other exploitation or dissemination, requires Henkel's prior written consent. The rights of dissemination and reproduction are held by Henkel.

Henkel press images may be used for editorial purposes only. Henkel press images that are reproduced and/or electronically modified for editorial purposes must bear the copyright notice "© [Year] Henkel AG & Co. KGaA. All rights reserved." Reprinting is free of charge but we do request a copy for our files.

© 2023 Henkel Central Eastern Europe Gesellschaft mbH, Vienna. All rights reserved.

2. Trademarks

Schwarzkopf Professional and the Schwarzkopf Professional SalonLab logo, the SalonLab&Me logo, the Fibre Clinix and Scalp Clinix logo as well as the Henkel Oval logo and all product names and/or product get-ups in the app and on the website are registered trademarks of Henkel AG & Co. KGaA, its subsidiaries, affiliates, licensors, or joint venture partners. Any unauthorized use or abuse of these trademarks is expressly prohibited and constitutes a violation of trademark law, copyright law, other intellectual property rights or unfair competition law.

3. Disclaimer for Third Party Websites

a. The pages of this app and the website contain links (e.g. “hyperlinks") to other websites/apps that are operated by third parties and whose contents are not known to Henkel. Henkel merely facilitates access to such websites/apps and assumes no responsibility whatsoever for their contents. Our links to third party websites/apps are merely intended to make navigating easier for you. Statements shown on these linked pages do not belong to us. We explicitly dissociate ourselves from any and all contents of any and all third-party pages linked on the pages of our app or our website. In particular, we do not assume any liability for any breaches of statutory provisions or infringements of third-party rights that occur on such pages.

b. For websites/apps to which hyperlinks are provided from the Henkel-owned website, the owners of these websites/apps are solely responsible for the content of these pages as well as for any sale of the products offered thereon and for the handling of related orders.

c. Henkel does not assume any liability for any infringement of any copyrights, trademarks or other intellectual property or personal rights that occurs on a website/app accessed by a hyperlink.

d. In the case of an order or any other legal declaration in relation to a transaction, a contract is created solely between the user and the owner of the respective website/app or the offering party or the person specified therein, but under no circumstances between Henkel and the user. Please note the General Terms and Conditions of the respective supplier on the hyperlinked website/app.

e. This disclaimer is valid for all links displayed on this website and for any contents of websites to which the user is directed via such links.

4. General Disclaimers

Any liability of Henkel for damages arising out of the use of the app or website – irrespective of the legal cause, including tort – is limited to damages that are caused by intent or gross negligence. Insofar as there is mandatory liability of Henkel due to the breach of material contractual duties, the total amount of any claim for damages is limited to the foreseeable damages. This shall not affect Henkel's liability under applicable Product Liability law or under any warranties given. The aforesaid limitations of liability also do not apply in the event of harm to life, bodily injury, or harm to health. Henkel employs great efforts to keep Henkel apps and websites free from viruses. However, we are unable to guarantee the absence of viruses. For this reason, we recommend that care be taken to assure adequate protection against viruses (e.g. using virus scanners) before downloading documents and data. Henkel does not guarantee that the services offered on the Henkel websites and/or in the Henkel apps will be free from faults or errors nor that such services are available.

5. Forecasts and Declaration of Intent

Forward-looking statements on this website and in the SalonLab app have been made according to the best of our knowledge and belief. However, the results actually achieved by Henkel may differ greatly from these forward-looking statements, because they depend on a whole group of factors of a competitive and macroeconomic nature that are in some cases beyond the control of Henkel. Without prejudice to any legal obligations to amend forward-looking statements, Henkel has no intention of constantly updating all forward-looking statements contained in this website.

6. Henkel Products

The products shown on this app and on our website are examples of the products available from companies of the Henkel Group worldwide. Henkel does not warrant that all brands or products shown are available in your country.


These General Terms of Use are governed by Austrian law without regard to the UN Convention on Contracts for the International Sale of Goods, the application of which to these General Terms of Use is hereby expressly excluded. The legal venue for all disputes relating to this app or the website is Vienna, Austria. Should any provision of these General Terms be or become invalid, this shall not affect the validity of the remaining provisions.

Additional Terms of Use of the SalonLab Consultant App

Our SalonLab Consultant app, which works with the SalonLab Smart Analyzer device, enables analysis of the parameters of the inner hair structure and a personalized recommendation of Fibre Clinix and Scalp Clinix as well as ChromaID in-salon treatments and Fibre Clinix, Scalp Clinix, ChromaID and SalonLab&Me products for use at home.

The analysis is carried out by the stylist who offers you the SalonLab Consultant app ("your stylist"). Henkel is not responsible for the use of the SalonLab Consultant app, the SalonLabSmart Analyzer or for the resulting analysis results and hair treatment recommendations. If the customer who registers in the SalonLab Consultant app has given their consent, their data will be forwarded to Henkel for the following purposes:

  • Contact via e-mail for information about hair products
  • Research and development.

Your stylist can also see which products you purchased and when.

Functions of the App

Our SalonLab Consultant app visually supports the consultation process, including a complete hair profile, offers a customized service and personalized product recommendations and enables the creation of a digital customer archive.

Non-use of the App

If your account is not used for a period of 12 months, Henkel reserves the right to terminate your right to use this app. In this case, Henkel will delete all of your data. Your account will then also be deleted.

Discontinuing Operation of the App

Henkel reserves the right to discontinue the service of this app or any of the services offered in it at any time. Henkel can do this in particular for technical reasons (such as viruses in the computer system, manipulation of problems in the hardware/software), if the operation of the services offered in the app can no longer be guaranteed for any reason or if Henkel changes its marketing concept.