Frequently Asked Questions

Products & Services

We're offering you a full haircare regime: Shampoo, (depending on your hair type leave-in or rinse off) conditioner, for the mask you can chose between an intense care mask or a pigmented mask. The products are sold in regimes, that can vary depending on your hair analysis, hair goals and hairdresser expert input. Our currently offered regimes are:

Shampoo + Conditioner + Pigmented Mask​

Shampoo + Conditioner + Intense Care Mask​

Shampoo +  Pigmented Mask​

Shampoo + Intense Care Mask​

Shampoo + Conditioner

To help you achieve your hair goals and provide you with the haircare routine that’s exactly right for you. We do not sell single products as we can only make sure to get the right intensity and mix of ingredients for your individual hair needs through the use of minimum two products. The products are sold in regimes, that can vary depending on your hair analysis, hair goals and hairdresser expert input. Our current offered regimes are:​

Shampoo + Conditioner + Pigmented Mask​

Shampoo + Conditioner + Intense Care Mask​

Shampoo +  Pigmented Mask​

Shampoo + Intense Care Mask​

Shampoo + Conditioner

Once you've undergone the SalonLab analysis with your hairdresser and created an account, you can order your personalised products either directly at the salon or from the comfort of your own home. Of course you can also re-order your regime via your SalonLab profile.​

However, your hyper-personalized haircare journey always starts at the salon. Just follow these steps:

After chosing your ideal haircare regime with your stylist, you can:​

- Add your name to the label​

Choose your favorite label colour for each one of the individual products*​

Choose your favorite fragrance**​

* Available colours: yellow, purple, pink, blue, green​

** Applied to all products apart from the colour mask

You can find your closest salon offering SalonLab&Me through our Salon Finder​

The award-winning Schwarzkopf Professional SalonLab Smart Analyzer enables your hairdresser to analyse your hair on a molecular level to reveal the condition of your inner hair health.​

The Smart Analyzer is equipped with a Near-Infrared Sensor to analyse your inner hair health and a Colour Sensor which measures the tone and depth of your hair colour. This measurement combined with your stylist’s consultation will determine a hair score, which unveils the current status of your inner hair health. ​

Order & Shipping

SalonLab&Me is currently available in selected salons in Germany, Austria and Switzerland. You can find your closest salon offering SalonLab&Me through our Salon Finder​.

The SalonLab&Me experience is currently available in selected salons in Germany, Austria and Switzerland. You can have your order delivered to any address within these three countries. 

Since each product is created individually, please allow two to three working days for your regime to be delivered. You will receive a tracking number via e-mail, once your products have been shipped.​

You will receive a tracking number via e-mail from our last mile delivery partner, once your products have been shipped.​

Since you receive individual products, we do not have a standardized return process. Please contact customer support directly: at xxxx or xxxxx​